Our Customer Satisfaction Guarantee

Firstly, many thanks for your interest in our site and our products.  We are keen that you have the best possible shopping experience and this is why we have 'Our Customer Satisfaction Guarantee'.

We want you to buy in confidence and not to be concerned that if you purchase the incorrect item, or if a problem is encountered later, that you will not be able to get help.  Our key aim is your total satisfaction, so we make the following commitments to you, our customer:

Product Guarantee:

All products that we have on our site are covered by a warranty of at least 1 Year; in many cases the warranty is 2 years and in some cases even 3 Years.  Yes, a 3 Year warranty at NO extra cost to you. Should you have a problem in the warranty period we are happy to assist you to get your purchased item repaired and in some cases replaced. So don't be concerned about problems simply enjoy your purchase with the knowledge that we remain ready to assist you if required in the future.

Telephone Support:

We have a telephone support line open Monday to Friday 10:00 - 12:00 and 15:00 - 16:00.  We also recommend that you email us about your enquiry as we are VERY proactive about responding and in busy periods this is often the best approach. Don't forget to leave your contact details should you get the answer phone!  WE WILL CALL YOU BACK. Our telephone number is on the home page of this site and on the Your Digital Home Contact Us Page.

Free eMail Support:

We provide FREE PRO-ACTIVE email support to all clients that have purchased products from us. We are happy to assist in any way we can so you are never left 'out in the cold'.  You may have had poor experiences with online purchases from other web sites, after you had paid you money and been sent your item, you cannot get the help you require if you have a problem or need guidance. Well..., we are keen to ensure you get the best possible support, in addition to our telephone support line we are happy to provide you FREE email support and will do everything we can to assist you in the future.  Of course we hope that means you will come back and buy from us again,and also recommend us to your friends and family.

Can I return an Item?

Should you be unhappy with your purchase, don't worry.  Simply contact us and we can arrange a return.  We are happy to refund you for unwanted items providing you contact us to return them within two weeks of receipt; unfortunately unless your item is actually faulty we cannot refund your postage but we will make the refund process as easy and straightforward as we can and, if the item is in good condition, we will refund you the purchase price within 48 hours of receipt.  Remember, you can always email us or contact us to discuss anything, we are here to help you.

Help and Advise, before I buy.

Of course, if we can help you to decide you can contact us in several way before you decide to buy.  Call us, our number is at the top of the home page; Click on the 'Start Chat' online help button, is is a common way that we  assist clients whilst they browse our site.  We have included our chat box below:                                     

Live Chat by LivePerson

What do our Existing Customers think? 

Finally, take a look at some of the comments from existing customers.  Click on the testimonials link below to read what they have had to say:

See Our Testimonials Page Here