In terms of the Humax it gets rave reviews everywhere I checked. It is a great piece of kit and does its job easily and efficiently. Setup and operation are a breeze.
I found YourDigitalHome to be the best price at the time of looking and placed the order on a bank holiday Monday for delivery in 1-3 days. Paul from YDH rang me the following day to explain they were out of stock but had arranged for my unit to be shipped directly from Humax to my requested work address. Cost to me was the same.
However, Paul also explained that a mistake by Humax meant his name was on the delivery information rather than mine. A minor complication to explain to the goods in people at my work.
The couriers (DPD) were useless. Despite the goods in department at my work being staffed by 5 people during normal hours DPD claimed no-one was ever there to accept the parcel.
DPD did not even bother to try delivering on the 3rd day (the Friday). Paul rang me to tell me he was not happy with this situation and had requested Humax pay for the extra cost of a Saturday delivery to my home address or anywhere else I wanted provided I was happy with this arrangement. The parcel was finally delivered early saturday morning.
Unlike many internet shops that loose all interest in providing customer support after they've had your money YDH went to great lengths to ensure I was fully informed on what was happening and that as a customer I was satisfied. I would recommend YDH without reservation to anyone contemplating an internet purchase and will be looking here first next time I go shopping.
